Refund policy

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days for a refund, subject to the following conditions.

Return Conditions:

  • Returns must be initiated within 30 days of the purchase date.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Proof of purchase is required for all returns.

Damages and Issues:

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Process:

  • To start a return, contact our customer service at returns@reebs.ca. We will send you a return shipping label, as well as instructions on how and where to send your package.
  • Items sent back without first requesting a return will not be accepted.

Exceptions / Non-Returnable Items:

  • Certain types of items cannot be returned, such as perishable goods, custom products (like special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
  • Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

  • The fastest way to secure what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period:

  • For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
  • Please remember that it can take some time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since we approved your return, please contact us at admin@reebs.ca.